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InMotion Hosting

InMotion Hosting is one of the most reliable web hosts that experienced bloggers and webmasters trust and move to every day. Their hosting services come with a lot of desirable features, including SSD storage, unlimited bandwidth, and a free domain. IsItWP users can get an exclusive 50% off business hosting plans.

Table of Contents
Overall
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Half   4.5 / 5.0
Features
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Performance
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0
Support
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0
Ease of Use
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0
Pricing
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0
FAQs
InMotion HostingFAQs
User Reviews
97 User Reviews
Overall Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Half   4.5 / 5.0

InMotion Hosting Review: The Good, the Bad, and the Ugly

InMotion hostings

InMotion Hosting is one of the most reliable hosts that experienced bloggers and webmasters trust and move to every day. They’re capable of handling all your web hosting needs, including shared hosting, VPS hosting, reseller hosting, and dedicated server hosting.

What earns InMotion Hosting the most reliable host title in most InMotion reviews is that they’re veterans in the web hosting industry and offer a lot of desirable hosting features. They provide the latest technology for a smooth and fast web experience, like SSD storage, PHP 7, and custom server caching. They also give you a choice of data centers, free automated backups, and 24/7 US-based in-house support.

InMotion Hosting has partnered with Trees for the Future, a non-profit organization dedicated to offset carbon footprints by planting trees. Through their partnership, they’re providing for the planting of 5,000 trees throughout the developing world. The company has also made a concentrated effort to improve its carbon footprint by opening a green data center in Los Angeles, CA.

With InMotion Hosting, your satisfaction is guaranteed or you’ll get a full refund. Their industry’s leading money-back guarantee allows you to try the hosting service, risk-free, for 90 days. All 6 months and longer-term hosting plans, except their dedicated hosting service, are backed by their unmatched 90-day money-back guarantee. All dedicated server hosting plans are eligible for a full refund for 30 days.

Cheap Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Full   5.0 / 5.0

InMotion Hosting Cheap Hosting Review

cheap hosting inmotion hosting

InMotion Hosting has rebranded their entry level cheap hosting plans as business hosting. This proves that they take their cheap hosting plans seriously. All business hosting plans come with free SSD storage, 1-click installers for over 400 applications, free domain name registration to quickly get you started, and cPanel access for easy management of your hosting account.

All shared business hosting plans are packaged with unlimited disk space, bandwidth, and email accounts. You’ll also get a complete marketing suite containing free advertising credits, inbuilt visitor statistics, and more.

While researching for our InMotion web hosting review we found out that it’s committed to providing high security for your site. Free SSL, automated backups, and DDoS protection are also included with all shared business hosting plans. With advanced DDoS protection and their smart routing technology, they maintain 99.999% network uptime.

With the Power plan and above, you get at least 2X performance, compared to the entry level Launch Shared business hosting plan. Each plan is more powerful than the last in terms of the number of visitors that can be supported.

Unlike other shared hosting providers, InMotion Hosting’s free drag and drop builder, BoldGrid, is built on top of WordPress. That means, along with convenience, you’ll get the customizability of WordPress.

If your site is already hosted on another platform, you can move your site to InMotion Hosting for free with no downtime and without losing your important data.

Dedicated Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0

InMotion Hosting Dedicated Hosting Review

inmotion dedicated server

With InMotion Hosting’s dedicated server hosting plan, you can choose the ideal data center that is best suited to your needs. When you’re starting out, you get 2 hours of free launch assist. You can tell them about your custom needs such as specific software installations, clustered server setups, and more.

In the rarest case, if you need assistance beyond the free launch assist, you can avail their system administrator with optional managed hosting hours to complete tedious tasks while you focus on your business.

The best thing about choosing a dedicated hosting plan with InMotion Hosting is that you get fully customizable Linux dedicated servers. Before choosing a plan, you can submit your configuration to InMotion Hosting. They’ll reach out to you to walk you through the final steps of customization and set it up for you.

Their fully-managed, dedicated server hosting comes installed with LAMP stack. They also provide optional remote KVM access by which you can install and manage the operating system of your choice.

InMotion Hosting servers are closer to an Internet Exchange Point (IXP), which increases the ping time. This way you can ensure that your site’s performance times are the highest in the industry. Every Dedicated plan utilizes SSDs for primary storage, which has been proven to be 20X faster than traditional HDDs.

Generally, a standard dedicated hosting setup is completed in just 30 minutes and a custom setup within a day. Aside from the 30-day money back guarantee, you can also avail a prorated refund even if you prepaid for the year.

Overall, InMotion Hosting’s dedicated server offers the best value for your budget.

  • Choice of data center
  • 30-day money back guarantee
  • Managed hosting
  • 1-to-1 system admin time worth $300 value
  • Regular price $149.99 / mo but our users pay $89.99 / mo!
  • Get started with InMotion Hosting today!
VPS Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0

InMotion Hosting VPS Hosting Review

inmotion vps hosting

InMotion Hosting offers both managed and self-managed VPS hosting.

With managed VPS servers, you can install software such as Nginx by default. You can update your server settings with cPanel and WHM access. You’ll also get free server management, updates, and patching. Managed VPS servers are best suited for users, like resellers, agencies, and busy business owners who don’t want to handle system administration tasks.

With self-managed VPS servers, you get total control with SSH keys. It gives you access to a lightning fast VPS server with minimal overhead. You can customize and configure your server based on your individual needs. Self-managed VPS servers are best suited for technically-inclined users such as system administrators and developers.

With self-managed VPS servers, nothing will be installed by default, except the operating system you chose and a firewall for security.

When starting out with a managed VPS plan, you’ll get 2 hours of free launch assist. You can ask the managed hosting team to do any advanced customization, optimization, and support. You can also get an ideal copy of your VPS partition with the snapshots feature. You can use snapshots to create an exact copy so that you can easily revert if anything unexpected happens when trying to make changes in a development environment.

The VPS hosting plans come with additional features such as high-availability, resource monitoring, 2-3 free dedicated IPS, and more.

  • Both managed and self-managed hosting available
  • Auto-scaling CPU cores
  • DDoS attack protection
  • High-availability servers
  • Regular price $44.99 / mo but our users pay $9.99 / mo!
  • Get started with InMotion Hosting today!
WordPress Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Empty   4.0 / 5.0

InMotion Hosting WordPress Hosting Review

inmotion hosting review

If you’re after an optimized managed WordPress hosting platform that is built to deliver a blazing fast web experience, InMotion Hosting could be the best choice for you.

All WordPress hosting plans come pre-installed with WordPress. If needed, you can get BoldGrid installed on WordPress, which is a drag and drop builder that lets you quickly launch a WordPress website without coding involved. Besides WYSIWYG editor, you can build complex content layouts based on your industry. The grid system ensures your content is organized and optimized for mobile viewing.

The WordPress hosting plans also come with a 1-click staging tool, so you can quickly build a development site without hassle.

InMotion Hosting provides you with free automatic WordPress install and theme updates to help protect your site from recently-exposed vulnerability threats.

With WP-2000S or higher WordPress hosting plans, you get access to premium subscription to WordPress themes and plugins.

  • Nginx server architecture
  • Managed security and free backups
  • Automatic WordPress and theme updates
  • Drag and drop WordPress editor
  • Regular price $10.99 / mo but our users pay $3.49 / mo!
  • Get started with InMotion Hosting today!
Reseller Hosting Rating
Rating Star FullRating Star FullRating Star FullRating Star FullRating Star Half   4.5 / 5.0

InMotion Hosting Reseller Hosting Review

inmotion hosting reseller hosting review

InMotion Hosting offers a wide variety of reseller hosting plans. Unlike most their competitors, InMotion Hosting allows you to purchase either a shared reseller platform or VPS reseller platform based on needs, technical knowledge, and budget.

Besides hosting services, InMotion Hosting also allows you to resell domain names with a free eNom Domain Reseller account. That way you can sell all top-level domains to your customers.

All hosting plans come with WHMCS access, which is a leading tool that gives you a detailed overview of all your hosting accounts, whether paid, overdue, or canceled.

Your hosting services are white labeled, so your customers will never know you’re reselling the hosting services by InMotion Hosting.

  • Get access to WHMCS billing software
  • Become a domain reseller
  • Sell white labeled hosting services
  • Root access allowed
  • Regular price $35.99 / mo but our users pay $16.99 / mo!
  • Get started with InMotion Hosting today!
Domain Free (1 Year)
Disk Space Unlimited
Money Back Guarantee 90 Days
Claim Special Offer »
Domain Free (1 Year)
Disk Space Unlimited
Money Back Guarantee 90 Days
Claim Special Offer »
Domain Free (1 Year)
Disk Space 500 GB
Money Back Guarantee 90 Days
Claim Special Offer »
Domain Free (1 Year)
Disk Space 90 GB
Money Back Guarantee 90 Days
Claim Special Offer »
Domain Free (1 Year)
Disk Space 100 GB
Money Back Guarantee 90 Days
Claim Special Offer »
Domain
Disk Space
Money Back Guarantee 90 Days
Claim Special Offer »
Domain Free (1 Year)
Disk Space 100 GB
Money Back Guarantee 90 Days
Claim Special Offer »

Features

(5.0 / 5.0)

Here’s how InMotion Hosting stacks up against the competition:

SSD storage

The hardware used for data storage can have an impact on the performance of your website. Most hosting providers offer the old spinning Hard Disk Drive, whereas InMotion Hosting offers SSD drives for storage. Since SSD doesn’t have any moving parts, it’s been proven to improve your site’s performance.

Free automated data backups

Some hosting providers charge you to back up your data. With InMotion Hosting, you get free automated data backups. While it’s highly recommended to have a manual backup of your site, having automated backups on server level gives you peace of mind. In case something goes wrong, you can easily revert your site back to a previous state.

90-day money back guarantee

With InMotion Hosting, you can try the hosting service for 90 days risk-free.

Free domain name, SSL, and DDoS protection

When you subscribe to a new hosting plan, you can register a domain name and have an SSL certificate for free. They also provide free DDoS protection that helps you mitigate attacks to exhaust the resources available to your network and destabilize your website.

Eco-friendly data center

Most data centers consume large amounts of energy and more than half of that energy is utilized for cooling and air conditioning. To cut cooling costs and reduce carbon output by more than 2000 tons per year, they use advanced Outside Air Cooling Technology. They’ve even opened their first-ever Green Data Center in Los Angeles.
inmotion hosting review

Performance

(4.0 / 5.0)

InMotion Hosting Speed Tests and Uptime Guarantee

Choosing a reliable web hosting provider is the first thing you should do to make your site blazing fast.

To test the performance of the hosting servers for our InMotion reviews, we created a test site on top of WordPress, using the default Twenty Seventeen theme and dummy content for theme development, including images.

We used 2 different testing tools, Pingdom and Load Impact, to see whether InMotion Hosting lived up to their promises.

InMotion Hosting test pingdom

According to our Pingdom’s website speed test, we found that our test site loaded in just under a second for our user in Dallas, Texas. That means the site was faster than 90% of all tested sites.

This test only analyzed how the site was being perceived by a single user in Dallas. To get the big picture of the server’s performance, we wanted to analyze how InMotion Hosting handled a traffic surge during peak hours.

For our traffic surge test, we used a popular testing tool, Load Impact, and sent some virtual users (VU) to our site. They gradually built up to 100 visitors at a time to see how the server would handle it.

In the chart below, you can find blue (VUs active) and green lines (VU load time) which represent the number of virtual visitors sent to the testing site and the time it took to load the web page for the respective number of users on the site.

loadimpact inmotion

As you can see, our test site performed well until it reached 25 users. After that, it slowed down as traffic kept increasing. It is also important to note that, during our test, no downtime was recorded.

inmotion uptime

InMotion Hosting Server Response Time

From the above 2 tests, we analyzed how our site performed and recorded the uptime and response times. In those tests, we loaded all the content of our web page, including images (which can also have an impact on page load time). This makes those tests slightly inaccurate when measuring a server’s response time.

Since our goal was to test the performance of our server, not the site, we needed to conduct a more accurate test by ignoring the content of our site.

We decided to run a test using a tool called Bitcatcha, which works a bit differently than other website speed testing tools. With Bitcatcha, you can analyze server response times around the globe by ignoring the content of the site.

It averages the loading speed from eight different global locations: New York, LA, London, Brazil, India, Singapore, Japan, and Australia. The speed for each location is measured 3 separate times, and then the results are averaged.

With this test, we’d get a broader overview of how our server responded globally to the page requests.

bitcatcha InMotion Hosting test

For websites whose target audience is in the United States and/or the United Kingdom, InMotion Hosting is a fast and reliable host. If your target audience is located outside these regions, then you might benefit from finding a server location nearer those regions.

Support

(5.0 / 5.0)

InMotion Hosting Customer Support

We personally reached out to their customer support so that we can have an honest opinion for our InMotion web hosting review. And we found out that InMotion Hosting provides 24/7/365 US-based technical support via phone, live chat, email/tickets, and even Skype!

After subscribing to any of their hosting plans, you’ll get access to InMotion Hosting’s dedicated support center from which you can manage all of your support tickets.

Their extensive documentation helps you learn how to get started with a hosting account and build your online presence. They also regularly upload video tutorials to their YouTube channel to help with web hosting questions.

Ease of Use

(4.0 / 5.0)

All InMotion Hosting accounts come with an easy-to-use cPanel that lets you manage your website files, databases, and emails.

You’ll find tons of different website scripts to help you easily kick start a new website with 1-click installers for WordPress, Joomla, and Drupal.

If you need a quicker solution to kick start your website, you might give their drag and drop builder a try. BoldGrid, the drag and drop builder by InMotion Hosting, is built on top of WordPress. Unlike a traditional WordPress site, BoldGrid allows you to create your website the exact way you want. Plus, you get the stability and flexibility of WordPress.

For example, if you want to integrate an eCommerce storefront with the builder, all you have to do is to install a plugin, like WooCommerce.

Pricing

(4.0 / 5.0)

InMotion Hosting Pricing and Plans

No matter which InMotion Hosting plan you’re choosing, you’ll get SSD storage, unlimited bandwidth, and a free domain name

When you’re starting out, we recommend going with the starter plans in the respective categories. You can always upgrade your hosting account as you grow.

PLAN DISK SPACE BANDWIDTH PRICE
Shared WP Core 100 GB Unlimited $3.49 / mo.
VPS 4 GB RAM 4 GB 90 GB $9.99 / mo.
Dedicated Aspire 16 GB 1 TB $89.99 / mo.
Reseller R-1000S 100 GB 1600 GB $16.99 / mo.

FAQs

Having helped thousands of users choose a web hosting plan and start their websites, we’ve answered just about every question you can think of. Here are some of the most frequently asked questions about InMotion Hosting:

Why should I choose InMotion Hosting to host my site?

A few advantages of hosting on InMotion Hosting over its competitors are:

  • SSD storage with every plan that’s proven to improve your site’s page speed.
  • Free automated data backups
  • 90-day money back guarantee
  • Free domain name
  • Free SSL and DDoS protection

Which InMotion Hosting plan should I get?

It depends on your hosting needs. InMotion Hosting offers a wide variety of hosting plans ranging from shared hosting to dedicated servers. If you’re just starting out, we recommend you to choose the Launch plan of InMotion Hosting. The Launch plan allows you to host 2 websites with unlimited disk space, bandwidth, and emails. You can quickly launch a WordPress site by using their 1-click WordPress installation wizard.

Where are InMotion Hosting’s servers located?

InMotion Hosting is a US-based company. Their data centers are located in Los Angeles, CA and Ashburn, VA.

Can InMotion Hosting handle high traffic?

InMotion Hosting is capable of handling high traffic around the clock. Depending on your needs, you can choose the right hosting plan to meet your budget and goals. If you’re found to consume more resources than you’re allowed, they’ll request you upgrade to a higher plan.

Can I upgrade my InMotion Hosting plan later?

Of course! When you’re getting started with a website, you can choose the Launch plan, which allows you to host 2 websites. As you grow, you can always upgrade to a higher plan without hassle.

Does InMotion Hosting offer a month-to-month payment option?

InMotion Hosting does not offer month-to-month payment options for their shared plans. For higher plans like dedicated servers, they do offer monthly payment options. However, it’s important to note that they offer significant discounts for longer-term deals.

Do I really get unlimited resources with InMotion Hosting?

InMotion Hosting is a bit unclear about their “unlimited” claims. Even though the plans are advertised as unlimited disk space and bandwidth, they’re not actually unlimited. It simply means unlimited usage based on the Terms of Service of your hosting provider.

If you’re running a small business website or blog, there’s nothing to be concerned about because you’ll have more than enough system resources to operate it. If you exceed usage, you’ll be asked to reduce the usage or upgrade to a higher plan.

Do I have to register my domain name with InMotion Hosting?

InMotion Hosting allows you to register a domain name for free when subscribing to any hosting plan. The renewal cost of your domain name will be higher if you get a free domain name from InMotion Hosting. You can use Godaddy, NameCheap, or any of your preferred domain name registrars for registering a domain name.

Does InMotion Hosting offer a free website builder?

Yes! Your hosting plan comes with BoldGrid, a free drag and drop website builder.

Unlike most drag and drop builders offered by other hosting providers, BoldGrid is powered by WordPress. You get the flexibility and security of WordPress along with its drag and drop capabilities.

That way you can easily extend the website the way you want. You can even integrate an eCommerce storefront with your builder by installing an eCommerce plugin like WooCommerce.

Do I need to purchase the addons that InMotion Hosting is offering me?

No, you do not need to purchase any addons at the time of purchase. Should you decide that you need them later, you can always add them to your account.

How good is InMotion Hosting’s support?

InMotion Hosting offers 24/7 support via 4 modes: Live chat, phone, ticket-based emails, and Skype. InMotion Hosting is well-known for their speedy responses. Unlike other hosting providers, they don’t make you wait more than a few seconds for the next available support agent. As a bonus, their extensive documentation helps you walk you through every aspect of web hosting.

InMotion Hosting vs Other Hosts

Wondering how InMotion Hosting stacks up against other web hosting companies? See our side-by-side comparison to see for yourself.

Final Recap

After reviewing its services for our InMotion web hosting review we discovered thatInMotion Hosting is one of the most reliable web hosting providers trusted by many experienced bloggers and webmasters. They offer a wide variety of hosting options, from business hosting all the way up to dedicated hosting servers. Their hosting services come with a lot of desirable features, including SSD storage, unlimited bandwidth, and a free domain.

They offer an unmatched 90-day money-back guarantee, so you can give their services a try, risk-free. Beginner users can start small to keep costs low and upgrade the plan as their website grows.

If you’re looking for a web host that offers robust performance, excellent customer support, and a complete feature set at an affordable price, then InMotion Hosting is for you!

DomainFree (1 Year)
Disk SpaceUnlimited
Money Back Guarantee90 Days
Claim Special Offer »

User Reviews

(97)
  1. So far I am extremely happy with InMotion… I, being a relative novice, last year built my own website and started offering products online, part of my frustration though was never being able to get hold of customer/tech support with my old web host when I had issues, or questions… If I had have known I could have the kind of support and fast service I have so far experienced with InMotion, I may have saved myself countless hours of wasted energy and time, flailing around in the dark! Switched over last week and so far, all services have been performed quickly, and the staff correspondence has been amazing – I even had a tech help me with an issue I had which was not even web host related (possibly he could have told me that the issue I had was not part of the service) however he still helped me figure it out! Over and above service – just the way we all like it. Keep up the awesome work InMotion!

  2. I had a chat with Terrence H with inMotion hosting. He had my server up in running in no time. Very fast!

  3. Contacting the support team is always fast and I like it. Now that I know and have my
    credentials ready when I contact them, I get the tech support that I really need as an IT
    person myself. Plus, they are always very friendly which adds to the good experience.

    Great job guys and I will push more of my customers to your hostings services as I think your deserve it more than the ones I have already experienced in other places.

    Thanks again and many kudos for your good work.

  4. Simon Telling June 28, 2012 at 8:34 am

    Hi

    Jus to say we use WordPress for all our sites and we are curently hosted by InMotion Hosting in the US. We had a few issues moving one of our sites internally. I am so glad they offer Live chat support, we had a guy called Jason who assisted us when we could not figure out why our site was not working. I would highly recommend InMotion as a hosting company

  5. Friendly, competant and helpful support. My problem was solved very quickly.

    I’ve been with In Motion Hosting for some time now, and on occassions when I do have to contact support, I am reminded as to why I enjoy being a customer. I am extremely happy with the service and the support.

  6. Inmotion actually has the most responsive tech support and customer service of any company I’ve dealt with.

    Of all of the times I sit listening to music while waiting for a customer service representative, or block off a an hour to deal with some credit card quagmire, it is a lovely relief to have my hosting taken care of by inmotion.

    I’ve hosted with inmotion for five years now, and every email I’ve ever sent has been replied to in under six hours, and many problems have been concisely/immediately dealt with by their live chat tech support.

    As an information architect I deal intimately with many aspects of hosting, et al – for clients, students, myself – and every opportunity I have, I opt to go with or recommend inmotion.

  7. They were very helpful and a pleasure in setting up my email with Mac Mail. Thanks!

  8. I worked with your tech Matthew G today and he really took care of my issues and explained how to operate things really well. He helped me make my migration from MobileMe pretty painless. Thanks InMotionHosting!

  9. I had an instant chat, and they were very quick to respond. Very good service. A+++++

  10. Haris Abdul Rahman June 27, 2012 at 1:25 pm

    your service is great , your attitude to answer our question is superb, i appretiate that you answerd my question which do not belong to your buinsness ( tehchincal)
    you r doing good and hope to comeback to you for any future service required

  11. I have used another web host for one year and then switched to InMotion. I am very happy at their very quick response to ALL of my questions. They are very knowledgable in what they do. I highly recommend them!

  12. I moved my primary web site from GoDaddy to Inmotion Hosting expecting a more reliable hosting service. I did my homework and Inmotion Hosting had great reviews from a wide range of sources so that convinced me switch to them. At first things went well but months into the relationship I noticed repeated interruptions in service, slow loading, server down, etc. These problems were due to their server, Inmotion even confirmed that. Each time I called they fixed the problem quickly, but what disturbed me is that they didn’t know about the problem until I called. No business owner can or should have to monitor his web site to assure it’s up. After the latest problem I received a request to comment on my experience with their customer service. Well I was tempted to write a negative comment but instead emailed them asking one last time for help in resolving the repeated server problems that were causing my site to be down. That was on Friday so I waited all weekend and then 2 full business days before getting an email from them. What they said was there were other customers on the same server that were causing spikes in server use and that in turn caused the problem. Their suggested remedy was for me to try another of their servers in the hopes of eliminating the problem. First, it is not me causing the problems but I should make the move? How about moving the offenders to another server, or better yet require them to upgrade to a dedicated server or at least one with fewer subscribers and able to handle the load without disrupting the service of other customers that are not taxing the system. I replied via email my thoughts immediately after receiving their email. Another day has passed and no reply.
    I fear that what has happened with Inmotion is the same thing that has happened with many other good companies, they have grown too big too fast and customers are not much more than numbers to them. I am getting more reliable service from sites I still have hosted at GoDaddy, sites that I pay less for hosting service. The site hosted at Inmotion is a primary source of revenue so when it’s down I’m losing money. It seems to me it would be so easy for them to stop the problems and provide reasonably reliable service, why they have chosen not to do so is bewildering to me.

  13. A customer service quality that every company should look up to and copy. Obviously values their customers

  14. In motion has proven to be a solid service and even further accented by second-to-none customer service and support!!!

  15. Excellent customer support. Have used it on a number of occasions to sort out problems which were not of their doing but hindered my performance accessing my sites information. The nice part of this was that the support crew is state side which meant a lot to me. Much appreciated and have been with inmotion for nearly 5 years now.

  16. Alexandra Fiona Dixon June 22, 2012 at 12:38 pm

    PS I switched to InMotionHosting a few years ago after being with a couple of other hosts. My last host was Media3.net and while they were great in the beginning, after a couple of years they apparently got so big they couldn’t keep up with the demand for tech support, so I was never able to call and speak to anybody. I’d have to leave a message or call back. Plus, their monthly rates for hosting were way higher than InMotionHosting. I did a lot of research before selecting IMH, asked friends on FB, etc, and I am very happy with the choice I made!

  17. Alexandra Fiona Dixon June 22, 2012 at 12:36 pm

    Called yesterday because I wanted to password protect a directory on my web site. I did not have to wait at all and the guy who helped me (can’t remember his name!) was fabulous. He figured out everything I needed to do, although it took a couple of passes through because some sort of nerdy “permissions” on his end needed to be reset with a script.

    I ended the call feeling confident that if I ever need help even in the middle of the night, I can pick up the phone and resolve my problem quickly. He also explained stuff as he was going along, and gave me a mini tour of the customer interface, so that next time I will be able to log on faster and get to the section I need and perhaps resolve any issues for myself.

  18. Tech support is by far the best I have experienced. Over the past 10 years I have been with three of the other “popular” hosts and never got the hands on, super fast support like I get from In-Motion. Very very happy with my choice and all of my client’s sites I host on IM are happy with their uptime and speed.

  19. As a first time user. I am very impressed by the prompt and accurate problem solving services conducted by the technical support team. Five stars!

  20. We had a great experience setting up our first website. InMotion made it completely painless. Tech assistance — nonpareil.

  21. My tech problems were quickly resolved and I appreciate the high quality customer service I received. Thanks!

  22. I appreciate the quick response and the friendly customer service.

  23. I can’t say enough good things about the support that I have received. Everyone at InMotion is FANTASTIC. I am so glad the we found InMotion Web Hosting. Thanks to all at InMotion!!!

  24. Great service as usual.

  25. Your tech folk delivered fast and friendly and accurate problem solving.
    Thank you

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